Privacy Policy

Effective Date: 1 June 2024
Website: www.theadvocatekerry.org
Business Name: The Advocate Kerry Gleeson

1. Overview

At The Advocate, your privacy is important to us. This privacy policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all visitors, clients, and users of our website and services.

2. What Information We Collect

We may collect the following types of personal information:

  • Contact Information: Full name, email address, phone number

  • Health Information: Relevant health or wellbeing information you choose to provide (e.g., during a counselling intake form or Reiki session)

  • Appointment Details: Date and time of sessions

  • Payment Information: Only as required for billing; handled securely via third-party providers

  • Website Usage Data: IP address, browser type, pages visited (via cookies or analytics tools)

We only collect sensitive information (such as health information) with your explicit consent, and only where necessary for the provision of services.

3. How We Collect Information

We collect personal information through:

  • Website forms (e.g., contact or booking forms)

  • Phone or email communication

  • In-person or online sessions

  • Cookies and analytics tools (e.g., Google Analytics)

4. Why We Collect Your Information

We collect and use your personal information to:

  • Provide and manage services

  • Communicate with you regarding appointments or enquiries

  • Improve our website and services

  • Maintain accurate records for legal and health practice requirements

  • Comply with applicable laws and regulations

5. How We Store and Protect Your Information

We store personal information in secured digital and/or physical formats. We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure.

Access to your information is limited to authorised personnel only.

6. Disclosure of Personal Information

We do not share your personal information with third parties unless:

  • It is necessary for service delivery (e.g., booking/payment systems)

  • You have given consent

  • Required or authorised by law (e.g., duty of care, court orders)

  • To prevent serious harm to you or someone else (in line with ethical counselling obligations)

7. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe and in accordance with applicable laws.

8. Cookies and Analytics

Our website may use cookies to enhance your experience and gather anonymous usage data. You can manage cookies through your browser settings.

9. Third-Party Services

Our website may link to third-party websites or use third-party services (e.g., payment gateways, booking systems). We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

10. Updates to This Policy

We may update this policy occasionally to reflect changes in our practices or legal obligations. The updated version will be posted on our website with the effective date.

11. Contact Us

If you have questions about this privacy policy or how your personal information is handled, please contact:

Kerry Gleeson The Advocate
Email: kerry.gleeson@outlook.com
Phone: +61 0433 409 590
Website: www.theadvocatekerry.org

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.